Dear Stephen:

Many thanks for restoring life to my 35-year-old Seiko manual-wind watch!  I
wear it daily, and because it was my wedding gift from my husband in 1975, it
has tremendous sentimental value to me, aside from the fact that it still is
perfectly functional. 

When it stopped running, I thought I was doomed to just store it in a drawer,
because no one wanted to touch such an "old" watch.  But you cleaned and oiled
it, and put a new face and bezel on it, so now it looks (and runs!) as good as
new.  

In addition, you communication is superb, both about the initial repair
evaluation and when I later sent an email with a question-- to which you
promptly responded with a phone call. 

Finally, although you replaced the watch band at my request, when I found
another band I preferred, you reimbursed me for the value of the watch band AND
my postage to return it to you. You really do stand behind your work, and your
no-quibble warranty is impressive.

Thank you again -- I will recommend you and will use your services in the
future!

Marna Tess-Mattner 
Brookfield, WI

Subject: Re: Seiko Watch Repair
Date: Tue, 29 Jan 2002 20:50:24 -0700

Stephen,

My watch arrived in the mail yesterday and I could not be more
pleased with your service.  I will definitely recommend your watch
repair service to anyone needing a good jeweler to get their ticker
back in good working order.  Price was right and the service was
beyond comparison with anything I've experienced before.  Thanks
again.

Mick Finn
Cheyenne, Wyoming

>Dear Michael,
>
>I have completed the repairs to your Seiko Quartz watch, and have posted
>it back to you today by registered insured mail. As the postal service
>has been exceedingly slow of the past few months, please allow at least
>a week for delivery.
>
>Thank you,
>Stephen Thomas
>Quality Watch Repair

------------------------------------------------------------------------------------------------

I APOLOGIZE FOR NOT CONTACTING YOU SOONER, BUT MY E-MAIL HAS BEEN DOWN
DUE TO ICE STORM IN NORTH CAROLINA.
 
I WANT TO THANK YOU FOR THE EXCELLENT SERVICE IN REPAIR THE SEIKO WATCH
FOR MY SHOP FOREMAN.   I HAD TAKEN THIS WATCH TO MY WATCH REPAIR AND HE
TOLD ME I WOULD HAVE TO SEND IT TO THE FACTORY IN NEW JERSEY.   MY WIFE
HAD LOOKED EVERYWHERE FOR A WEB SITE AND CAME FINALLY CAME ACROSS YOURS.
  AFTER READING ALL THE INFORMATION, I WAS AFRAID THIS WATCH COULD NOT
BE REPAIRED BY YOU SINCE THE BEZEL WAS NEEDED.   MY WIFE INSISTED THAT I
CALL YOU AND TELL YOU THE SITUATION.
MY SHOP FOREMAN HAD THIS WATCH FOR SOME 20 YEARS AND HAD BEEN UNABLE TO
WEAR IT BECAUSE THE BEZEL WAS LOOSE.   HE HAD SAVED THE BEZEL.  AFTER
TALKING TO YOU, I DECIDED TO SEND THE WATCH FOR YOU TO TAKE A LOOK AT. 
I WAS SO GLAD I DID.
YOUR PROMPT RESPONSE AND QUALITY OF WORK IS EXCELLENT.  WHEN I PICKED
THE WATCH UP FROM THE POST OFFICE, I DECIDED I WOULD LET MR. HIATT OPEN
IT.  HE ACTED "LIKE A  KID WITH A NEW TOY."   HE IMMEDIATELY CALLED HIS
WIFE AND TOLD HER HE HAD SOMETHING THAT HE HAD NOT BEEN ABLE TO WEAR IN
OVER 20 YEARS AND THAT IT LOOKED BRAND NEW.  HE WAS VERY PLEASED AND
SAID THIS WATCH WILL BE HIS Sunday WATCH.   I WOULD NOT HESITATE
CONTACTING YOU FOR ANY WATCH REPAIR AND RECOMMEND YOUR WORK HIGHLY.
 
AGAIN, MANY THANKS FOR YOUR EXCELLENT WORKMANSHIP AND PROMPT SERVICE

------------------------------------------------------------------------------------------------

Dear Mr. Thomas,
 
My Seiko Quartz arrived in good working order and has been keeping 
accurate time.  Thank you for the corrections under your warranty, and 
the refund for my mailing expense.  It is comforting to know that you 
are only a "post office away".
 
Thank you.
 
Sincerely,
 
Merrill Climo

------------------------------------------------------------------------------------------------

Dear Stephen,

I wanted to let you know I received my watch last week. I also wanted to 
again say thanks for you assistance in doing all of this. Your letter 
asked for feedback, and I am simply pleased above and beyond 
expectations, as so many others have told me this Seiko Dive Watch could 
not be fixed, let alone fix it as quickly as you did. Your communication 
and follow-up are also far above the norm, showing simple, old fashioned 
customer focus. You have a customer for life.

If you don't mind, I have a couple of opinion questions to ask you:

1. Do you think the repairs are robust ,ie; would you still dive with 
this watch and do you feel it is pressure tight in the crown, back, 
etc. ? I have been down over 200ft in the past with this watch, but no 
longer dive like that, but want to know if it can take general 
swimming/fishing type water exposure.
2. Are the parts so difficult enough to get (in the future) that I 
should treat this gently and avoid screwing and unscrewing the crown to 
avoid the possibility of future repairs ? I think notice it has some 
minor thread friction that may indicate a finite life to the crown (from 
an earlier repair attempt I believe where it may have been cross 
threaded slightly) and if needed I can treat this watch delicately to 
keep it working (ie; minimize adjustments, time zone re-setting for 
travel, etc.)
3. Are batteries for this available in the future through you ?

Otherwise, all is working very well (you even had the correct time for 
California !) and I was very happy to see this working again. I think my 
sister will want to send her broken Tag to you, do you do those as well ?

Thanks again,

Jeff Elkins

------------------------------------------------------------------------------------------------

Hi Stephen,

I received the watch just before Hurricane IVAN hit us.  Sorry for taking so long to reply back to you but I have been without electric and phone for over a week because of the Hurricane. Anyway Thanks again for fixing my SEIKO.  I had just about given up on ever getting it fixed because nobody wanted to tackle it because they couldn't get the parts, I was lucky to find you.  Its working Great and I was pleasantly supprized to hear about your one year guarantee.  Thanks again.

Bob Jacobs

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,
 
I received our watches yesterday and they work fine. 
Thank you for your service as we had taken the Seiko
perpetual calendar to a couple local jewelers who were
not able to fix it, or did not have the expertise.  As
you may know sending jewelery through the mail to a
site found on the internet is a bit of a risk, but you
were professional and very reasonable.  
 
Again, thank you for your service and we will keep you
in mind for future repairs if they become necessary.
 
Steve Albee
Jacksonville, Fl.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen: My Seiko watched you repaired came yesterday afteroon (Monday, October 27, 2003)

at 2:30 p.m. When I opened the box, the watched looked brand new, and was running perfectly. 

As I write I have it on, and look forward to many more years of wearing it with excellent 

service. as I had for many years. As I noted, it is my favorite watch of all I have had over 

the years, but I had given up getting it back in service. I could not part with it. I can not 

tell you how pleased with the excellent and professional service. As I told you when I 

contacted you, I have not been able to wear the watch for almost five years because I could 

not find anyone who could or would repair it. So, I simply sought out help via an internet 

search. When I saw you site, and read your website information, and then the testimonials 

from others, I knew I was going to contact you. I am totally satisfied with the excellent 

service, timely and professional manner. I trust you, and your advice and counsel. 

Your commitment, professionalism, and pride in good work reassure this soon to be 60 year 

old man that there are some individuals left with a strong work ethic of quality, and doing 

an excellent job. I intend to return the watch for cleaning and battery installation in the 

future. I have already begun to share with others about you, giving them your website 

information. I HIGHLY RECOMMEND you to anyone who has a prized watch that needs repair, but 

just doesn't know where to get it repaired. Stephen P. Thomas is my recommendation. Service, 

timeliness, and excellent pricing. Best you in the days ahead. 

Sincerely, Ralph J. Johnston North Carolina 

PS: When should I have service in the future (i.e. cleaning, battery, etc.)?

------------------------------------------------------------------------------------------------

Hey Stephen, The watch arrived yesterday along with your check in the amount of $10.00. 

I am happy to report that the watch continues to run and seems to be keeping accurate time. 

I truly appreciate your repairing the watch. At the time I inquired about it's worth I had 

no idea it was under warranty from the previous repair. While I appreciate the repair being 

done under warranty, I would not have hesitated to pay whatever the charges might have been. 

Your service is extraordinary and the personal attention is beyond description. I thank you 

more than you know. Regards, George PS: There is one small thing that might improve your 

service. You think you could serve coffee while we wait? Well, it was just a thought.

------------------------------------------------------------------------------------------------

Subject: Seiko Automatic
Date: Sun, 22 Feb 2004 08:46:13 -0500

 
Received my watch from you yesterday.  You can add another satisfied 
customer to your list!  The work you quoted was done and more. With the 
exception of one hard to find part, your time extimate was also right in 
the money.  We will be sending the wife's High School watch in next.  
Thanks for repairing  an old friend.

Jeff Gunnis

------------------------------------------------------------------------------------------------

Hello Stephen,

Got my watch today from the post office. Looks great, thanks for taking such good care of me and doing the fantastic work you do. If I have anymore problems I will let you know asap. Thanks again for your hard dedicated work :-)

Scott

----- Original Message -----
Subject: Seiko Quartz Watch Repair
Date: Mon, 28 Mar 2005 15:48:32 -0800


> 
> Dear Scott,
> 
> I have installed a new date advance wheel in your Seiko Quartz 
> watch. It is being posted back to you this afternoon by registered 
> insured mail, along with a check in the amount of $4.30 in respect 
> of the postage you paid to return the watch to me.
> 
> Thank you,
> Stephen Thomas
> Quality Watch Repair
> 206 463 9222
------------------------------------------------------------------------------------------------

Dear Stephen:
  I received my watch today. It looks very good. You did a fine job repairing it. Thanks a lot and I will sent you any watches that I need repaired  in the future.   Thanks again Francis Smith

    ----- Original Message -----
    From: Stephen P. Thomas
    To: smith_31913 smith
    Sent: Thursday, December 08, 2005 1:27 PM
    Subject: Re: Seiko Chronograph Watch Repair Estimate

    Dear Francis,

    Thank you for authorizing the repair of your Seiko Chronograph watch (battery, crystal, and adjustment of timing). I will proceed with the work, and will let you know when it is completed and your watch is ready to be posted back to you. In the meantime, please feel free to contact me at any time should you have any questions or concerns.

    Without having the gaskets replaced, please remember that you will be unable to use the watch in water. If the watch gets submerged in water after my repairs, the one-year warranty on my work will not apply.

    Thanks again,
    Stephen Thomas
    Quality Watch Repair
    3641 SE Morrison Street
    Portland  OR  97214

    Telephone: 503 239 1859

    smith_31913 smith wrote:

>     Dear Stephen,
>      
>     Install the battery and crystal, also adjust the watch for the amount of $76.00.+ $20.00 for a total cost of $96.00  You may charge my credit card for this amount.   
>      
>      
>                                                                                  Thank You
>                                                                             
>                                                                                  Francis J. Smith

------------------------------------------------------------------------------------------------------

Stephen,
 
I received the watch today and would like to express my gratitude for your exceptional fine work.  You answered every question that I had and the watch is working perfectly.  I would be pleased if you would provide this message to everyone who inquires about the quality of your work.  Best of luck in the future.
 
Vincent N. Rice
Sarasota, FL

------------------------------------------------------------------------------------------------------

Good Day Mr. Thomas,

It's been a week now since I've received my Seiko and
Wittnauer watches from your repair facility.  I must
say that the watches are both now in fine working
order as you promised.
Thank you for your prompt and curteous service.  I'm
very glad that with the help of the internet I was
able to find, and make use of, your superior skills.
I wasn't going to discard my broken Seiko Kinetic
watch, no matter what anyone suggested. 
Thanks Again,

G. Wagaman

-------------------------------------------------------------------------------------------------

In a message dated 8/10/2006 5:15:00 P.M. Central Standard Time, writes:

    Dear David,

    At long last, repairs to your Seiko Quartz watch have been completed and it is being posted out to you tomorrow afternoon by registered insured mail, along with the Seiko Moon Phase watch that you declined to have repaired. Please allow at least a week for delivery. I'm very sorry that it took so long to locate all the parts.

    Thank you,
    Stephen Thomas
    Quality Watch Repair
    3641 SE Morrison Street
    Portland  OR  97214

    Telephone: 503 239 1859 

Steven,
 
Thank you for your craftsmanship.
 
The watch is terrific.
 
Thank you for your excellent communication while you were looking for parts to the watch.
 
David Bauerly
 
David M. Bauerly
www.bauerlywoodworking.com
Out of the Woods, Inc. dba
Bauerly Woodworking Studio
4510 West Street
Sioux City, IA 51108
712-252-3019

----------------------------------------------------------------------------------------------

I wanted to be sure and follow up.  I have worn my Seiko constantly since 
receiving it back from you.  The watch runs like a champ, just like the first 
day I received it.  I would recommend you service to anyone who inquired.  
Please feel free to use my name if you are so inclined.

Best Regards,

Gary Anderson

-----------------------------------------------------------------------------------------------------

Stephen,
Received my Seiko Perpetual Calendar watch back today. Just wanted to 
tell you how pleased I am with your service. I had considered sending 
the watch to the Seiko official site back east but didn't like the 
distance  or reports of their service. Anyway, thanks again.
Neil Mahony
Cathedral City, CA

---------------------------------------------------------------------------------------------------

September 3rd 2006
 
Dear Stephen:
 
It has now been a few weeks since having my watch repaired by you, and I want to express my sincere thanks for your professional service.
This is a testimony to anyone that has a watch needing repair and could not find anyone willing or able to make a repair to it.
In these days of internet scams and such, it is a real pleasure to find such a gifted and talented craftsman as Stephen Thomas ( Quality Watch Repair )
He repaired my Seiko watch that is a keepsake to me and had been in my drawer for years due to the fact of not being able to find anyone to repair it ( I had been told it was not repairable by 2 so called jewelers)
If you have a watch needing repair or just a good cleaning and oiling, please do not hesitate to send it off to the Quality Watch Repair Shop. Again "Thank You" Stephen and feel free to use this on your web site.

                                                                                                     Sincerely,

--------------------------------------------------------------------------------------------------

Stephen,

        I received my Seiko chronograph today at the post office along with 
the other chronograph I included as a possible donor.  Great job!  You took 
a tired old watch and made it new again.  It's beautiful.  I'm really 
surprised you can still get those parts.  The pushers feel great, the 
chronograph works fine, and it's keeping perfect time.
Best regards,
Martin Van Pelt

--------------------------------------------------------------------------------------------------

Evan has the watch is and is very happy, as I am! He loves it and people are 
commenting on it all the time. I tell him to let them know it was his 
grandfathers from 1971. I am so pleased and I wanted to let you know. I know 
I got some concept of the value of this object in my early 20's ( I am 53). 
I have used you for every watch I have that has value to me. I am grateful 
to know you are there for the simple pleasure I get forom "good" watches. I 
am not somebody who cares for "fashion" watches. I am a psychologist  and 
the concepts we have about time say alot about each of us. Thank you again, 
and have a gerat holiday! If you want, you have my permission to use this 
letter in any way that will promote your integrity in this profession to 
lovingly care for watches.
brooke saathoff
kansas


>From: "Stephen P. Thomas" 
>To: brookesaathoff50@hotmail.com
>Subject: Seiko Watch Repair
>Date: Mon, 06 Nov 2006 19:32:27 -0800

--------------------------------------------------------------------------------------------------

Dear Steve - My sincere apologies for not getting back to you sooner - My Network was down due too some re-wiring in the house - In any event sir I must express my sincere appreciation for the Honest, Continued Communication, and Very reasonable Price to fix my 3 watches. Each one has it's own sentimentel signifigance and mark moments in time that I will never forget. The care and attention you paid to my timepeices (and me) was extraordinary and they all are ticking away with precision. I must admit something: I was a wee bit skeptical (initally) of sending these relatively expensive watches to "someone on the internet" for repair. But the testimonials to you prove to be true! I received my watches on Friday, February 2nd and I must say that they looked "better than new" (BTW - Feb 2 is my birthday) - What a pleasant surprise that was. In any event Steve, Thank You, Thank You, Thank You! I look forward to referring you to anyone I know that has a problem with their watch as well as writing a testimonial (you have my permission to use any part or all of this e-mail to post on your website) 
 
You , Sir: Are one fine gentelman who does quality work and keeps people informed of each and every aspect of the repair process and associated costs. - Who could ask for more? - To you and the Missus I wish Good Luck, Good Health, Good Fortune,  & Godspeed (and if I'm ever in the Jersey Diner at Liberty International I hope to buy Milkshakes for all people headed to (or returning from) Scotland ! 
 
God Bless
B. A. Wall

--------------------------------------------------------------------------------------------------

Dear Stephen,

 

I wanted to take a moment and again say thanks for your ability to fix my nearly 30 year old Seiko dive watch. I’ll also take your advice and limit future diving with it given the rarity of parts, but I very much appreciate the care in you took getting it running again. You completed major repair on this watch several years ago, and recently replaced batteries after a second trip to you, and it’s been running perfectly since the original repair. What is most impressive is that you were able to quickly fix this after many (including Seiko themselves!) could not or would not attempt the work. Since the watch has significant sentimental value, I’m pleased it remains in functional condition, but will limit severe exposure from here. The service and customer focus from your company is well above expectations, so again, I just wanted to say thanks.

 

Best Regards,

 

Jeff Elkins

--------------------------------------------------------------------------------------------------

Dear Stephen:
 
I thank you for the excellent service repair on my Seiko watch. You kept me informed as to the suggested repairs, costs and delivery.
 
I guess that telling you I am sending you another Seiko for evaluation and repair via UPS tomorrow is the best way to tell you that I can recommend Quality Watch Repair to anyone who asks.
 
Regards,
Bob Harris
Aurora, Ohio

------------------------------------------------------------------------------------------------

Dear Stephen,

I thank you for repairing my second Seiko watch.  As I told you it was a gift from my wife before we were married 33 years ago and it has been out of service for several years.  After several failed attempts to have it fixed locally, I thought I would never see it running again.  Well, I received it today and I am thrilled to see it running.  

Your email communications throughout the process and timely service make it a pleasure to do business with you.  I have already given your cards to two fellow Seiko owners at work.

Best of Luck and Regards,

Bob Harris

Aurora, Ohio
                 

----------------------------------------------------------------------------------------------------

Hi Stephen,
 
I've had my Seiko divers watch back for about a week now.  I didn't realize how much I missed it.  Even though it took quite some time for you to locate the needed repair part, it was well worth the wait.  Many thanks for your great work.
 
Joel Stribling
Twin Peaks, CA
 
 
 


"Stephen P. Thomas" <jpaulson@earthlink.net> wrote:

    Dear Joel,

    At long last, I have managed to acquire and install all of the parts your Seiko Quartz watch required, repairs have been completed, and it is ready to be posted back to you. If you still want it, please either telephone or email me with your credit card details, or send a check in the amount of $136.00. Your watch will then be immediately posted back to you by registered insured mail.

    I am very sorry for the amount of time it has taken to locate all of the parts for your watch.                                                                                      Robert Swett
------------------------------------------------------------------------------------------------------

Once again, I’ve been pleased by the fast and courteous service of my Seiko watches provided by Mr. Thomas at Quality Watch Repair.  I’ve sent my and my wife’s watches to Quality Watch Repair exclusively for the past several years for regular maintenance and repairs, despite my being in the Air Force and stationed everywhere from Florida to Arkansas to Europe during that time.

 

Without exception, their responsiveness and quality of work has been exceptional.  I highly recommend the services of Quality Watch Repair.

 

Thanks,

-Mike Vlk

 

Mackenbach, Germany

 

Mike and Rachel Vlk

---------------------------------------------------------------------------------------------------

Seiko Perpetual Calendar Watch

Hi Stephen,
 
Received the watch today.  Looks and runs fine.  Even set to east coast time :-).
 
I found that even though it you are a long distant away, it was easier and faster than going through a local jeweler!
 
Thanks again! 
 
Bill

-----------------------------------------------------------------------------------------------------

Dear Mr. Thomas:

 

I received my Seiko Quartz Pocket Watch back today in full working order. As I advised you earlier it has significant sentimental value for me. You provided straightforward and timely communication. You also delivered as promised. Your letter outlining the services performed and the associated guarantee was the piste de resistance. I would not hesitate to recommend your service.

 

CSG

                                                                                                    59 Central Park Ave.

                                                                                                Old Orchard Beach, Maine