Mr. Thomas:

Thank-you for the repairs to my TAGHuer watch. At the onset I was a bit
apprehensive about sending it out to anyone based soley on internet site
advertising. However, you have proven to be truly great to deal with. Your
frequent communications about the repairs needed and status of the repairs
speaks to your dedication to customer service and satisfation. The watch
looks and runs like new even after 20 years.

Thanks again for the wonderful service.

Sincerely,

Thom Green

Hi Stephen,
           My plans were to take the Tag for a maiden
voyage of one week.  I've decided to cut the voyage
short and return to "re-" port.  Below are some
comments regarding your recent repairs to my automatic
Tag Heuer.

 

 

                     TESTIMONIAL

 

   As they say, down our way, in the local "native"
vernacular "IT'S A MACKEREL"(MIRACLE)!!  To make a
long story shorter, after a consultation with my local
jeweler and his in-house "watch maker"(i.e. battery
changer) the consensus was that I would be better off
(probably) if I bought a nice "NEW" Quartz watch.  As
they explained, an "older mechanical watch" would have
to be sent off and not only would the repairs likely
be costly, but one of the "NEW WATCHES" would
certainly keep far better time and most probably be
less expensive than having my "old" watch repaired.
I apparently, however, lacked the skills(i.e. MODERN
THROW-AWAY MENTALITY) to fully appreciate the
soundness in their wisdom and sent my watch to you.
Seems to me a little like recommending to a Mercedes
owner, since the automobile is in need of its first
oil change, you might be better off trading for a Geo
Tracker, as they are easier to park.
    My "older" Tag Heuer is not only running
dependably again, but is a considerably more accurate
time piece than when it left the factory.  Now for the
"take home message".  If you have  a "top drawer"
watch and are somewhat reluctant to take it to just
any "watch maker"(i.e. battery changer), give Quality
Watch Repair a chance to work their magic-I don't
think you'll be disappointed.

 

                                       Sincerely,

 

                                       Tommy

    Dear Tommy,

 

 ---------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen,

Let me begin by saying I *love* my Tag Heuer watch. When I lost a piece 
of the bracelet, I went all over town trying to find someone to do the 
repair as the shop who used to clean it had relocated 75 miles away. 
Finally I resorted to finding someone online. I have to admit, I had 
some trepidation about the possibility of packing up this watch and 
sending it to someone I had never even seen.

I want to thank you so much; the entire watch was cleaned, parts and 
battery replaced, and the bracelet repaired for less than a cost of a 
cleaning and battery replacement at Bailey, Banks and Biddle.

But, what I appreciated most was your wonderfully considerate contact 
with me.

You emailed me as soon as you received the watch.
You emailed me to tell me exactly what you would do, and how much it 
would cost.
You responded to my approval of the cost.
You emailed me when you shipped the watch.

I never once felt my watch was 'floating around' somewhere; I always 
knew exactly what stage you were in.

You are a true professional; the watch was returned in pristine 
condition--beautifully packed, and I will recommend you highly to anyone 
who needs watch repairs.

Thank you for such an unusually pleasant experience!

Deborah Magoon