Rolex Watch Repair


Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands    Sending your Watch

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.


I do not sell parts, or do appraisals. Please do not ask.


 If you have a question about repair of your Rolex  watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for and please empty your mail box so my reply doesn't get sent back to me. Leave a message on my answering machine indicating what kind of watch you have, what is wrong with your  watch, and your telephone number. Stephen Thomas Quality Watch Repair (503) 239-1859. 

Please do not E-Mail me asking me to sell parts as I do not sell parts. I only repair watches and jewelry and have a hard enough time finding parts for my own use. 

I have a one year no quibble warranty on all repair work.

In my opinion, Rolex truly deserves the quality reputation their name brings to mind. Rolex makes one of the finest mechanical watches, and  I truly enjoy working on them. 

The basic repair charge for a Rolex starts at $425.00. This is a general price and and does not include needed parts. The repair also includes a one year no-quibble warranty. I also work on older Rolex watches, the repair charge for Rolexes that are older than 30 years tends to cost more than the 425.00.

Rolex watch bands that appear to have stretched have not stretched, they have worn out. Dirt becomes imbedded in the soft gold, and acts like sandpaper, wearing out the stainless pins. I therefore recommend you buy a new Rolex watch band.

Genuine verses Generic parts:

I deal with reputable parts suppliers, these suppliers have been providing watch makers with quality genuine and generic parts for years. Having used the genuine and generic parts for at least thirty years I would say they are indistinguishable from each other. All of the parts that I would be using in your Rolex, although they do not come with the Official Rolex packaging, are quality parts that match or exceed the quality of identical Rolex parts and, in most cases cost less. If your watch needs a new crown that will be a genuine Rolex as the crown symbol on the crown is a Rolex trademark.

There are a lot of after market replacement parts made for Rolex watches. Most of them are very well made and will work fine on your Rolex watch. Rolex does not like you using these parts, and will call your watch a counterfeit watch and may even refuse to work on it without replacing the Non-genuine parts. The only problem I have encountered with after market parts is sometimes bezels are not exactly the correct size. When the crystal is not held in properly, your watch may not be as water resistant as it should be. I do not get or fit generic bezels for Rolex watches. There are some generic sapphire crystals made to replace the original Rolex plastic crystals. As I have not had good results with them, I do not use them in replacement of Rolex plastic crystals.


Please click on this link to go to my main repair site:

For estimating  repairs yourself  and  more information on watch repair, go to my main repair site and click on the mechanical watch repair link:


Rolex Testimonials