Rolex4

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My Rolex Air King arrived in good time and in good order. I have worn it for a few days and it keeps perfect time as it always did. Thank you for your fast, reasonable, and expert work. Your repair costs were less than half the estimate from my local Rolex dealer. It took some faith on my part to send out my watch, and I am very happy that I did. I would confidently recommend your shop for high end watch repairs. Feel free to use me as a reference for future customers.

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I just wanted to send you an e-mail, to once again say thank you for repairing my Rolex watch (this time the crystal); and for covering it under your warranty which is truly “no quibble”. I appreciate the fact that you looked at several different parts that were available, and made the best choice for my watches particular application; and for doing business the way business should be done. Please feel free to use me as a reference at any time.

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Dear Stephen,

I want to thank you for your great job fixing my old rolex. I am very fond
of this watch and tried to have it fixed at 3 different shops in San Diego.
The last watch repair shop actually sent the watch to Rolex in New York for
repair. They sent it back saying that they do not have replacement parts
for a watch that old. I believe the watch is from the 1920's. The watch
shop recommended that I replace the movement with a modern quartz movement.

Finding you on the internet was great since I would never replace the
movement with a quartz movement. The watch is working beautifully!! You
also seem to have solved my problem with the crystal being loose from the
case!

I have to admit it was quite scary sending my treasured watch to someone I
never met before. I am completely satisfied with your work. You met your
time and cost estimates and replied very quickly to my email messages and
phone calls. I would be happy to be a reference for you.

Best regards,

Sandy Lewis
Encinitas, California
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Dear Keith,

Repairs to your Tudor Princess Oysterdate watch have been completed and
it is being posted out to you this afternoon by registered insured mail.
Please allow several days for delivery.

The dial came back from the refinishers in more of an off-white rather
than the champagne color that I had requested. I am hoping that it will
be acceptable to you, but please let me know if it is not.

Thank you,
Stephen Thomas
Quality Watch Repair

Dear Stephen,

The Tudor arrived home safely this morning and my wife is overjoyed with the results as am I. I was
also extremely please with the bill which was about half what I had expected. Your business card is
safely ensconced in our file to be used when the next watch repairs are needed. I will also
recommend you to anyone who is in need.

Thanks again for your excellent service.

Keith Hallberg

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Dear Stephen, Thanks for the update. I assume that the "bit of something" wasn't a bit of the watch's "works". Must have resulted from some corollary of Murphy's Law! By the way, my Rolex President, that you just returned to me, looks and runs great.! I greatly appreciate your care and craftsmanship. As always, thanks so much. Jim Ferguson

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Stephen
Just wanted to let you know that I am very pleased with the repair work
you did on my Rolex. Not only does it run fine now, but the cleaning and
replacement of the crystal make it look like a new watch. Thanks for the
great job.
Tim

    Thank you for authorizing the repairs to your Rolex Oyster watch,
    including replacement of the crystal. I will proceed with the work
    and will let you know when it is completed and your watch is ready
    to be posted back to you. You may then telephone or email me with
    your credit card details.

Stephen
Please proceed with the repair and replace the crystal as well. Let me know
when you are done and I will call you with a credit card number if that is
okay.
Thanks
Tim

Dear Tim,

I have now had a chance to examine your Rolex Oyster watch and have an
estimate of the cost of repair for you. The watch requires cleaning and
oiling, and the installation of a new mainspring and gaskets. The cost
of this work would be $240.00. If you would also like to have a new
crystal installed, the cost would be an additional $64.00, for a total
of $304.00. I note that you have already remitted $22.00 for return
shipping by registered post, insured for $1,500.00.

Please let me know if you wish me to proceed with the work at this
costing, and whether or not you would like me to replace the crystal.
Should you decline to have the work done, your watch will be immediately
posted back to you by registered insured mail, subject only to the basic
$20.00 diagnostic and return shipping fee.

Thank you,
Stephen Thomas
Quality Watch Repair

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Steve,

Thanks very much for the fine quality repair to my Rolex datejust! Despite being nearly 20 years

old, it looks like new and functions perfectly! Thanks again.

John

John D. Regan, M.S., SPHR
Director-Human Resources
Career Education Corporation

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Stephen,

Please be advised that I received my Rolex Tudor today. Not only was I impressed with the watch actually running and keeping excellent time I was also impressed with the condition you returned the watch. It looks brand new!.. Thanks for the excellent job and understand I will recommend you for to all my friends.

Best Regards,

Ed

Ed Peek
Vice President
Modagrafics, Inc.

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Dear Stephen,

I received my Rolex Oyster Perpetual last Saturday and I am very pleased
with the results. It is great to have my watch in running order again.
It cleaned up very well and the self winder now works. As I mentioned,
this was my father's watch and I was not sure it was repairable since it
had sat in a drawer for years. Thanks for putting it back in good
condition. Your communication during the repair was very good also.

Regards,

Dan

PS:

Please feel free to use this on your web site if you choose to do so.

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Stephen,

I just received my Tudor Submariner back and am thrilled. I thought I had killed it for good by leaving the crown open in the pool, but you have brought it back to life. It looks like the same watch I bought 13 years ago - clean and fresh! I have already referred you to a number of friends. I really appreciated your professionalism, honesty and clear communication during the repair process.

Thanks again.

With best regards.

Rob Jackson
Raleigh, NC

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Stephen,

Thank you very much for repairing my Rolex GMT. I realize now that I have neglected the routine maintenance for about 18 years, but your efforts have restored it to “New conditions.” It is uncommon in today’s world for someone to deliver exactly what they advertised as you have, and I am grateful for it. I also appreciate your professionalism and patience with return shipping after my emergent move to Louisiana. My watch had lost its luster over the years, but now it looks “new.”

You will see may watch again for the next scheduled cleaning and oiling.

Thank you!

Randy Womack

River Bend Station

Outage Manager

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hello stephen,

you recently repaired and serviced my husband ian's omega seamaster watch, and we were so pleased with the job! the watch looks like new. we were very worried that the water inside had ruined it, and ian couldn't be more happy that he's able to keep his old watch in such great condition.

thanks again,
erin and ian arlow

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Hi Mr. Thomas
I received my Rolex today and am very pleased to have it back and even more pleased with the great work you did on the watch and also the band. It looks like you saw the little problem with the band and just fixed it. That was a very nice of you. I have to tell you it was not easy sending the watch in the mail and hoping for the best. I know now I got the best and will give your name to anyone that needs a good watch repairman.

Thank You again
Sincerely Tom Keblish