Stephen,

Please feel free to use this as a testimonial on your website.

I received my Seiko Kinetic yesterday.  Thank you very much for the
great service!

The "turn around" was very quick, considering you had to order parts.
(Less than three weeks including postal service at each end, for those
considering using Stephen's service.)

I am very pleased with your quality and obvious commitment to customer
service ... and the price was right!  I am really glad I happened upon
your website ... your no-quibble warranty and Repair Philosophy were the
deciding factors that got me to make the call.

The only suggestion I would make for your website is to enlarge the
image of your AWI certificate so it is easily readable ... it is
interesting but just too small.

Good work!  Best wishes for continued success.

Doug Grandt
Hayward, CA

------------------------------------------------------------------------------------------------

Hi Stephen,
 
The watch arrived yesterday.  That was very quick, efficient work.
Thanks for the communication stream that kept me informed of the steps
being taken.  It was certainly easier than driving the 45 minutes to the
nearest repair shop, leaving it there and having to return for it (only
to find out they could not fix it).  I am glad the Seiko website was not
functioning the day I tried to contact them - I was forced to look
further and found your site.
 
Great service!  Thanks
 
Barbara Leeds
 
-----Original Message-----
From: Stephen P. Thomas [mailto:jpaulson@earthlink.net] 
Sent: Thursday, May 15, 2003 3:08 AM
To: bleeds@icsmail.net
Subject: Seiko Kinetic Watch Repair
 
Dear Barbara,
 
Repairs to your Seiko Kinetic watch have been completed and it is being 
posted out to you this afternoon by registered insured mail. Please 
allow several days for delivery.
 
Thank you,
Stephen Thomas
Quality Watch Repair

------------------------------------------------------------------------------------------------

Dear Mr. Thomas,
 
The watch has been received in good condition. It seems to be running well
now.
 
Thanks for your prompt attention to the repair.
 
Sincerely,
 
Prof. Steven D. Brown   247 Brown Laboratory
Dept. of Chemistry and  Phone:(302) 831-6861
   Biochemistry         Fax:  (302) 831-6335
University of Delaware  sdb@udel.edu
Newark, DE 19716        http://www.udel.edu/chemo/ 

------------------------------------------------------------------------------------------------

Stephen,

Thanks so much for the fast turn around and great correspondence. I
appreciate the excellent customer service.

Thanks again,

 
    Dear Fritz,
 
    I will include the old capacitor in the parcel with your watch,
    which I am now boxing up to post back to you today by registered
    insured mail. Seiko now designs their capacitors to last at least
    eight years, and it is one of these new capacitors which has been
    installed in your watch. Please allow several days for delivery.
    Mail from Vashon can be rather slow.
 
    Thank you,
    Stephen Thomas
    Quality Watch Repair
    206 463 9222
 
    Reinman, Fritz wrote:
 
>Stephen,
>
>Will you please send the old capacitor back with the watch? I am
>an electrical engineer and would like to see what Seiko uses for
>the capacitor and why it only lasts 3 years.
>
>Thanks for your speedy service. I greatly appreciate it.

------------------------------------------------------------------------------------------------

Stephen,
        Thank you very much for your promptness and professionalism in the repair
of my Seiko Kinetic. It arrived a few days after you sent it, and it was
running when I took it out of the package. Even the day and date and time
were all exactly on! It was a sincere pleasure doing business with you, and
you can count on my business again for any of my other watches in the future
that may need repairing. Thanks again.
                                        Joe
 
-----Original Message-----
From: Stephen P. Thomas [mailto:jpaulson@earthlink.net]
Sent: Friday, December 26, 2003 11:51 PM
To: jszewcow@ehs.com

------------------------------------------------------------------------------------------------

Greetings,
I received my watch today in good working condition. I have been very
satisfied with the service you provide, the prompt communications and
your fairness. You shall have my business should the need arise in the
future.
Thanks,
Jim Upchurch
Montana
 
-----Original Message-----
From: Stephen P. Thomas [mailto:jpaulson@earthlink.net] 
Sent: Thursday, January 08, 2004 5:27 PM
To: upchurch@mcn.net

------------------------------------------------------------------------------------------------

Dear Stephen,
 
I received my repaired watch yesterday and it works fantastic!  I never
realized how attached I had become to it (no pun intended) until it was
gone.  I was having trouble finding a place locally to repair a Seiko
Kinetic watch, and each place I found indicated that they would have to
send it back east to New Jersey--with an estimated 2 week repair time.
In light of that, your service was nothing short of incredible: you
return from a 2 week vacation; receive and inspect my watch the day you
return to work; provide me with an extremely reasonable estimate that
very same day; and have it returned safely to me within five days.  In
short, "DUDE YOU ROCK!!!"
 
Gratefully yours,
 
Myles E. Mangram
Westlake Village, CA
 
-----Original Message-----
From: Stephen P. Thomas [mailto:jpaulson@earthlink.net] 
Sent: Thursday, January 29, 2004 12:07 PM
To: mangram@adelphia.net

------------------------------------------------------------------------------------------------

Good Afternoon Stephen: I finally got my watch after having to be a little assertive 

with the local postal clerks. It seems they first insisted they had not received the package.

Then they conceded that they had accepted the package but it was not available to deliver. 

When I became demanding and arrived there in person, they found the package in the safe. 

Well, I guess alls well that ends well. I guess the only issue I had with the watch was that 

is was EXACTLY three hours slow. Took me a minute to figure that out. 

Just kidding. - I know there were three time zones difference. You may excerpt the following 

testimonial: Today, it is extremely difficult to find and do business with people who 

demonstrate and practice integrity. The watch repair was prompt and complete. 

The telephone call you made and e-mail to assist in tracing delivery was an extra effort. 

You demonstrated care and concern as well as doing a prompt repair. 

Thank you Vince Butera Oxford, Michigan

------------------------------------------------------------------------------------------------

Dear Stephen:
    I received my Seiko Kinetic, back from your shop, on April 1, 04. It
looks and runs great. I had taken the watch to have it repaired, here on the
east coast, and no one wanted to touch it. It was in my desk, for about 2
years, when I decided to look on the internet for someone who could repair
it. I came across your website and decided to give you a try. I'm a Tool and
Die Maker by trade, and quality in workmanship is very important to me. You
have exceeded my expectations and have done an excellent job. Its great to
have the watch back and in such a short time.
 
Thank you again, Charlie Cain

------------------------------------------------------------------------------------------------

Stephen,

I'm happy to have my Seiko Kinetic watch, it looks good with a new 
crystal and it's working fine.
Thank you for a job well done.
I will be sending you another Seiko watch soon.

Bill Nicholson

------------------------------------------------------------------------------------------------

THANKS STEVEN,
 
  YOU KNOW I WAS A LITTLE SKEPTICAL ABOUT DEALING WITH A WATCH REPAIR 
SERVICE SO FAR FROM MY AREA BUT YOUR HELP, RESPONSE, AND PROMPT 
ATTENTION QUICKLY EASED MY SKEPTICIZM. I APPRECIATE YOUR PERSONAL 
SERVICE AND JUST WANTED TO TELL YOU THAT YOU HAVE A GREAT BUSINESS GOING.
 
                                                                                               
REGARDS,
 
                                                                                              
ROBERT PATRICK
 
>From: "Stephen P. Thomas" <jpaulson@earthlink.net> >To: 
rpatrickdb16@hotmail.com 

------------------------------------------------------------------------------------------------

Dear Stephen,

After having my watch back and wearing it for a week, I just wanted to 
let you know how pleased I am with your service.  The watch is running 
great, and it's so nice to be able to place it on the dresser at night 
and just put it on in the morning without having to shake it and 
reset the time.  I'd almost forgotten what that was like.

Thank you so much for getting it back in working order and doing it 
so quickly.  I'm sure if I'd sent it to Seiko's repair people, it would 
still be there.  If anyone I know needs their watch worked on, I will 
let them know about your courteous and professional service.

Thanks again!

-Lori Coleman

------------------------------------------------------------------------------------------------

Stephen, Picked up my watch today and it seems to be working flawlessly! 

The "charge indication protocol" works and everything else is perfect as well. 

I especially appreciate the check for my mailing costs. Your customer service is 

exceptional! I will tell other folks I know about your most exceptional service. 

Thanks so much, b Bruce Roemmelt 2666 Collins Court Haymarket, VA 20169-1608 

www.21stcenturyleaders.com 

Subject: Seiko Kinetic Watch Return Dear Bruce, I have installed a new capacitor 

in your Seiko Kinetic watch. It is being posted back to you this afternoon by registered 

insured mail, along with a check in the amount of $12.50 in respect of the postage you 

paid to return the watch to me. 

Thank you, Stephen Thomas Quality Watch Repair 206 463 9222

------------------------------------------------------------------------------------------------

Dear Mr. Thomas,

Thank you very much for your great, reliable service.

I just received my watches and the performance is
great and they look like new again!

Will be glad to refer my friends or family members to
you with any watch problems

Thanks again.

Peter

--- "Stephen P. Thomas" <jpaulson@earthlink.net>
wrote:


---------------------------------
  Dear Peter,

Thank you very much for your reply. The chart I sent
back with yourwatch, though, isn't the tech specs, but
just a table showing how manyswings the watch requires
in order to reach a certain charge on theindicator. 

Thanks again,
Stephen Thomas
Quality Watch Repair
3641 SE Morrison Street
Portland  OR  97214

Telephone: 503 239 1859

peter vlasov wrote:  
Stephen,Thanks much for your clerification, looking
forward toread the newest tech. specs. You are
absolutlycorrect, I sent you only one pair which is
SQ50.Thanks again and I will confirm when I get
them.Peter--- "Stephen P. Thomas"

--------------------------------------------------------------------------------------------------

Dear Stephen,
 
I just want to thank you for your very prompt and courteously handled repair of my Seiko kinetic. You returned it much faster than expected and asked for my approval of your estimate before doing the repairs. It was a very pleasant experience to do business with you and I will refer you to my friends. Thanks again.
 
 
Ken Knoppel

---------------------------------------------------------------------------------------------------

Dear Stephen,
     I have received and am currently wearing my Seiko Kinetic Watch. I have had it back for almost a month and it is working perfectly. This is the first time I can say this. Thank you for making the proper repairs; I only wish the folks at Seiko could have done the same.                                                         
 
                                                                            Sincerely,
 
                                                                             Tom Daley