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Please contact me first (preferably by telephone) (503) 239-1859 before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
I am an authorized repair center for Tag Heuer watches. I can acquire genuine parts for repair of almost any Tag Heuer watch including chronograph watches; but If your watch is still under warranty from Tag Heuer, you should send it to Tag Heuer for repair. If your Tag Heuer watch is older than fifteen years I can probably still repair it, but new parts might not be available. If you have a question about repair of your Tag Heuer watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Calling and getting me in person or leaving a message on my machine is the most efficient. Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for my email address (which can be found by clicking the link contacting me at the top of the page) and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine please indicate what kind of watch you have (such as day-date, automatic, chronograph, what is wrong with your watch, and your telephone number.
Regarding parts: I have an account with Tag Heuer that allows me to buy genuine Tag Heuer parts and install them in your watch. The account I have with them does not allow me to sell parts, so I regret that if I do not have your watch in for repair, I cannot provide you with parts. This includes bands, bezels, and band links.
My work carries a one year no-quibble warranty.
Recently, Tag Heuer has stopped supplying parts for their Caliber S, CAV, and WAV watches. Tag Heuer requires that their Caliber S, CAV, and WAV watches be sent directly to them for repair.
When you look on the back of your Tag Heuer watch, you will find a model number. If that number starts with 984, 964, 980, or 974, all parts for these models have been discontinued. I regret, therefore, that I cannot provide bezels, original crowns, watch bands, or links for your watch. Many parts for the movements are still available, and I can usually fit generic crystals and generic crystal gaskets. I can often fit generic crowns, (the generic crown looks like the original crown without the tag heuer symbol) get your watch running, and make it water resistant again. Also many parts for the We, Wg, and Ws series have also been discontinued, so please ask before sending your watch.
If you have a question about repair of your Tag Heuer watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for firstname.lastname@example.org and please empty your mail box so my reply doesn't get sent back to me. Leave a message on my answering machine indicating what kind of watch you have, what is wrong with your watch, and your telephone number. Stephen Thomas Quality Watch Repair (503) 239-1859.
Please do not E-Mail me asking me to sell parts as I do not sell parts.
I regret that, if I do not have your watch in for repair, I will be unable to give you firm prices for bezels, watch bands, crowns, or band parts. Once I have examined your watch, I will then give you a firm estimate for any parts required. To assist you in estimating the cost of these parts, below is a very general price guide:
Ladies' two-tone watch band, $750.00; stainless, $475.00; yellow, $835.00
Men's two-tone watch band, $850.00; stainless, $574.00; yellow, $935.00
Ladies' watch band link: yellow, $84.00; stainless, $46.00
Men's watch band link: yellow, $94.00; stainless, $56.00
Pusher buttons installed, $160.00
Bezels (the ring around the crystal): prices vary greatly model to model. You will probably be paying at least these base prices: stainless, $160.00; yellow (gold plate), $180.00; plastic, $85.00. Some bezels can cost as much as $950.00.
Crowns and tube (the knob you set the time and date with, and the tube it screws onto): $180.00 (this includes the gasket)
Soldering a broken or worn-out band link with gold or silver solder: $60.00
Crown gasket, $32.00; pusher gaskets, $42.00 each; back gasket, $18.00
Crystal gaskets installed are usually $120.00
Mechanical Chronograph watches that are overhauled (cleaned and oiled, and adjusted to top notch function) start at around $320.00.
Battery Chronograph watches that are overhauled (cleaned and oiled and adjusted to top notch function) start at around $240.00.
Unfortunately, if your watch band is about ten years old and it is starting to come apart, just replacing or soldering the links that have come apart usually does not work, as your watch band will be worn in other places as well. I can examine your watch and give you my opinion on what options you have.
If you wear your Tag Heuer watch as a dress watch only and don't take it in water, you probably do not need to have your Tag Heuer watch pressure tested after a battery is installed. A battery replacement is $20.00 dollars, in addition to the basic $20.00 dollar diagnostic and return shipping fee. All Tag Heuer watches that require pressure testing for proper water resistance will be charged $20.00 for pressure testing, and any additional parts required, in addition to the basic twenty dollar diagnostic and return shipping fee.
If you take your watch in the shower, the hot water and soap will quickly compromise the rubber gaskets in the crown, pusher buttons, and case back. Rubber gaskets generally will last only about two years under these conditions, and should be replaced every time you have a battery changed, if not more often. If you just wear your watch as a dress watch, the rubber gaskets should be replaced after about eight years. The crystal gasket is nylon and is generally good for at least eight years.
Please click on this link to go to my main repair site: http://www.qualitywatchrepair.com
For estimating repairs yourself and more information on watch repair, please go to my main repair site and click on the mechanical watch repair link: http://www.qualitywatchrepair.com